Make sure to check our list of tips when you are experiencing any issues with the app. With this list, you are able to check if everything is properly set up.
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We want to help you in the best possible way! Use the following tips to check if your app runs well:
Check if the app is up to date
Make sure you are using the newest version of MoreApp. You can check it in the app itself. Download the latest version from the App Store or Google Play Store. Here you can also find which version you are currently using.
Check if you are using the latest version of iOS or Android.
Make sure you have installed the latest software version on your device.
Check your time settings
Make sure the time on your device is set correctly. You can set this to automatic in the Settings of your device.
Check if your email address is correct
Make sure you access the App with a valid email address.
Check if you have access to our Web App
Try to access app.moreapp.com with the same username and password.
Check if you can access the Platform
Try to access platform.moreapp.com with the same username and password.
Note: To access the Platform, you will need to have Form Manager rights as a user.
Try to log in with another device
Try to access the App using another device with your username.
Try to log in as another user
Try to access the App, on the same device, using another username (email).
Check your location settings
Go to your device Settings and check if the Location is activated for MoreApp. Turn it on and off.
Force quit the app in the background
- When you receive the error message “ERR_ANDROID_NO_INTENT”, on your Android device, it means Android is not able to find a browser to open the login screen in id.moreapp.com. What can you do? Install a browser like Google Chrome and try to log in again.
- When an "Invalid ID Token" error appears after you added your email and password, it could be related to an issue with the time of your device. Check your phone settings and verify if the hour is set as automatic. We suggest enabling this option.
Get in touch
Is your app still not working after following the steps above? Please get in touch with our Support Team via firstname.lastname@example.org or via chat.
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